UCARENA INC. (www.UcArena.com) Privacy Policy
Effective Date: May 25, 2020
1. Introduction
UCARENA Inc. operates the UcArena.com website (the "Site"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use, disclose, and protect it when you use our Site, register for PUBG Mobile matches and tournaments, or interact with our services (the "Services").
2. What Data Do We Collect?
We collect the following types of information:
Information you provide:
Registration Data: Name (or game nickname), email address, date of birth (for age verification), country of residence.
Participation Data for Matches or Tournaments: Your PUBG Mobile ID (player ID), team name, team member nicknames, and contact information (e.g., Telegram/Discord). Payment Information: If a match or tournament requires payment, we collect the data necessary to process the payment (e.g., through third-party payment gateways). We do not independently store full credit card details.
Messages and Requests: Information you submit through contact forms, customer support, or email.
Information Collected Automatically:
Usage Data: IP address, browser type and version, operating system, pages you visit, time and date of visit, time spent on pages, unique device identifiers.
Cookies and Similar Technologies: We use cookies and similar technologies (web beacons, pixels) to analyze trends, administer the site, track user movements around the site, and collect demographic information. You can manage cookie settings in your browser.
Match and Tournament Information:
Game Statistics: Results of your matches in our tournaments (rank, kills, damage, placement), screenshots of the final screens (if required for verification).
Broadcasts and Recordings: If you participate in matches or tournaments, your in-game name and gameplay may be broadcast and/or recorded on our website, streaming platforms (Twitch, YouTube) or social media as part of the match or tournament coverage.
3. How do we use your data?
We use the information we collect for the following purposes:
Providing and managing the Services: Registering your team for matches or tournaments, organizing and running matches or tournaments, and communicating with you regarding matches or tournaments (rules, schedule, results, prize payouts).
Verifying participants: Confirming your PUBG Mobile ID and meeting match or tournament requirements (rank, region, age).
Improving the Site and Services: Analyzing usage to improve functionality, content, and user experience.
Communication: Sending important notifications (rule changes, match reminders), responding to your inquiries. With your consent, sending marketing messages about upcoming matches, tournaments, and promotions.
Security and monitoring: Detecting and preventing fraud, abuse, and violations of match or tournament rules, ensuring the security of our Site and Services. Broadcasts and Marketing: Publishing match or tournament results, streaming gameplay (using your in-game name), promoting UcArena in marketing materials (game data and nicknames only).
Compliance with legal obligations: Complying with applicable laws, regulations, and court orders.
4. With whom do we share your data?
We may disclose your information to a limited group of parties in the following cases:
Your team members: Your PUBG Mobile ID and in-game name will be visible to your team and organizers.
Other tournament participants: Your in-game name, team name, and match results (public tournament statistics) may be available to other participants and viewers.
Broadcast partners: Your in-game name and gameplay are shared with streamers/commentators for the purpose of broadcasting the tournament.
Service providers (data processors): Companies that assist us in our work (hosting, payment systems, analytics services, customer support, email marketing tools). They have access to data needed to perform their functions and are required to protect it.
Legal and Security Requirements: When required by law, to respond to legal process, to protect our rights or property, or to prevent fraud/abuse.
With your explicit consent: In other cases, we will share your data only with your explicit consent.
5. International Data Transfers
Our Site and servers may be located in different countries. If you are located outside the country where our servers are located, your information may be transferred, stored, and processed in that country. The data protection laws in these countries may differ from the laws in your country. We take reasonable steps to protect your data in accordance with this Policy.
6. Data Protection
We implement reasonable organizational and technical security measures to protect your personal information from unauthorized access, use, modification, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights (Depending on Your Jurisdiction)
Depending on your location, you may have the following rights in relation to your data:
Right of access: Request a copy of your data.
Right of rectification: Request that inaccurate data be rectified.
Right to erasure ("Right to be forgotten"): Request that your data be deleted (subject to limitations, such as where it is necessary for the performance of a contract or by law).
Right to restriction of processing: Request that we restrict the processing of your data.
Right to data portability: Request that we receive your data in a structured format.
Right to object: Object to the processing of your data for direct marketing or based on our legitimate interests.
Right to withdraw consent: If processing is based on your consent, you may withdraw it (this will not affect the lawfulness of the processing prior to the withdrawal).
Cookie management: Configure your browser to refuse cookies (this may affect the functionality of the website).
To exercise these rights, please contact us using the contact details provided in Section 10.
8. Data Retention
We retain your personal data only for as long as necessary for the purposes described in this Policy, including fulfilling contractual obligations (e.g., paying prizes), complying with legal/tax requirements, resolving disputes, and ensuring security. Tournament participation data (game nicknames, results) may be archived indefinitely as part of the tournament history on the Website.
9. Children
Our Services are not directed to individuals under 16 years of age (or the age of majority in your jurisdiction, if higher). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with data, please contact us. If we become aware that we have collected data from a child without verifiable parental consent, we will take steps to delete that information.
10. Contacting Us
If you have any questions, comments, or requests regarding this Privacy Policy or your data, please contact us:
Data Protection Officer (DPO): support@ucarena.com
Email: support@ucarena.com
Mailing Address: 8 Finance St, Central, Hong Kong. UCARENA Inc.
11. Changes to the Privacy Policy
We may update this Policy from time to time. We will notify you of any material changes by posting the new Policy on the Website and indicating the updated effective date. We encourage you to review this page periodically. Your continued use of the Website and Services following the posting of changes constitutes your acceptance of the updated Policy.
Effective Date: May 25, 2020
1. Introduction
UCARENA Inc. operates the UcArena.com website (the "Site"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use, disclose, and protect it when you use our Site, register for PUBG Mobile matches and tournaments, or interact with our services (the "Services").
2. What Data Do We Collect?
We collect the following types of information:
Information you provide:
Registration Data: Name (or game nickname), email address, date of birth (for age verification), country of residence.
Participation Data for Matches or Tournaments: Your PUBG Mobile ID (player ID), team name, team member nicknames, and contact information (e.g., Telegram/Discord). Payment Information: If a match or tournament requires payment, we collect the data necessary to process the payment (e.g., through third-party payment gateways). We do not independently store full credit card details.
Messages and Requests: Information you submit through contact forms, customer support, or email.
Information Collected Automatically:
Usage Data: IP address, browser type and version, operating system, pages you visit, time and date of visit, time spent on pages, unique device identifiers.
Cookies and Similar Technologies: We use cookies and similar technologies (web beacons, pixels) to analyze trends, administer the site, track user movements around the site, and collect demographic information. You can manage cookie settings in your browser.
Match and Tournament Information:
Game Statistics: Results of your matches in our tournaments (rank, kills, damage, placement), screenshots of the final screens (if required for verification).
Broadcasts and Recordings: If you participate in matches or tournaments, your in-game name and gameplay may be broadcast and/or recorded on our website, streaming platforms (Twitch, YouTube) or social media as part of the match or tournament coverage.
3. How do we use your data?
We use the information we collect for the following purposes:
Providing and managing the Services: Registering your team for matches or tournaments, organizing and running matches or tournaments, and communicating with you regarding matches or tournaments (rules, schedule, results, prize payouts).
Verifying participants: Confirming your PUBG Mobile ID and meeting match or tournament requirements (rank, region, age).
Improving the Site and Services: Analyzing usage to improve functionality, content, and user experience.
Communication: Sending important notifications (rule changes, match reminders), responding to your inquiries. With your consent, sending marketing messages about upcoming matches, tournaments, and promotions.
Security and monitoring: Detecting and preventing fraud, abuse, and violations of match or tournament rules, ensuring the security of our Site and Services. Broadcasts and Marketing: Publishing match or tournament results, streaming gameplay (using your in-game name), promoting UcArena in marketing materials (game data and nicknames only).
Compliance with legal obligations: Complying with applicable laws, regulations, and court orders.
4. With whom do we share your data?
We may disclose your information to a limited group of parties in the following cases:
Your team members: Your PUBG Mobile ID and in-game name will be visible to your team and organizers.
Other tournament participants: Your in-game name, team name, and match results (public tournament statistics) may be available to other participants and viewers.
Broadcast partners: Your in-game name and gameplay are shared with streamers/commentators for the purpose of broadcasting the tournament.
Service providers (data processors): Companies that assist us in our work (hosting, payment systems, analytics services, customer support, email marketing tools). They have access to data needed to perform their functions and are required to protect it.
Legal and Security Requirements: When required by law, to respond to legal process, to protect our rights or property, or to prevent fraud/abuse.
With your explicit consent: In other cases, we will share your data only with your explicit consent.
5. International Data Transfers
Our Site and servers may be located in different countries. If you are located outside the country where our servers are located, your information may be transferred, stored, and processed in that country. The data protection laws in these countries may differ from the laws in your country. We take reasonable steps to protect your data in accordance with this Policy.
6. Data Protection
We implement reasonable organizational and technical security measures to protect your personal information from unauthorized access, use, modification, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights (Depending on Your Jurisdiction)
Depending on your location, you may have the following rights in relation to your data:
Right of access: Request a copy of your data.
Right of rectification: Request that inaccurate data be rectified.
Right to erasure ("Right to be forgotten"): Request that your data be deleted (subject to limitations, such as where it is necessary for the performance of a contract or by law).
Right to restriction of processing: Request that we restrict the processing of your data.
Right to data portability: Request that we receive your data in a structured format.
Right to object: Object to the processing of your data for direct marketing or based on our legitimate interests.
Right to withdraw consent: If processing is based on your consent, you may withdraw it (this will not affect the lawfulness of the processing prior to the withdrawal).
Cookie management: Configure your browser to refuse cookies (this may affect the functionality of the website).
To exercise these rights, please contact us using the contact details provided in Section 10.
8. Data Retention
We retain your personal data only for as long as necessary for the purposes described in this Policy, including fulfilling contractual obligations (e.g., paying prizes), complying with legal/tax requirements, resolving disputes, and ensuring security. Tournament participation data (game nicknames, results) may be archived indefinitely as part of the tournament history on the Website.
9. Children
Our Services are not directed to individuals under 16 years of age (or the age of majority in your jurisdiction, if higher). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with data, please contact us. If we become aware that we have collected data from a child without verifiable parental consent, we will take steps to delete that information.
10. Contacting Us
If you have any questions, comments, or requests regarding this Privacy Policy or your data, please contact us:
Data Protection Officer (DPO): support@ucarena.com
Email: support@ucarena.com
Mailing Address: 8 Finance St, Central, Hong Kong. UCARENA Inc.
11. Changes to the Privacy Policy
We may update this Policy from time to time. We will notify you of any material changes by posting the new Policy on the Website and indicating the updated effective date. We encourage you to review this page periodically. Your continued use of the Website and Services following the posting of changes constitutes your acceptance of the updated Policy.