• UCARENA Inc. (UcArena.com) Privacy Policy
  • Effective Date: 25.05.2020
  • 1. Introduction
  • UCARENA Inc. operates the UcArena.com website (the “Site”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use, disclose and protect it when you use our Site, register for PUBG Mobile tournaments or interact with our services (“Services”).
  • 2. What types of data do we collect?
  • We collect the following types of information:
  • Information provided by you:
  • Registration Data: Name (or game alias), email address, date of birth (for age verification), country of residence.
  • Tournament participation data: Your PUBG Mobile ID, team name, nicknames of team members, contact details (e.g. Telegram/Discord).
  • Payment information: If the tournament is paid, we collect the data necessary to process the payment (e.g. via third-party payment gateways). On our own, we do not store full bank card data.
  • Messages and requests: Information that you submit via feedback forms, support or email.
Information collected automatically:
Usage data: IP address, browser type and version, operating system, pages you visit, time and date of visit, time spent on pages, unique device identifiers.
Cookies and Similar Technologies: We use cookies and similar technologies (web beacons, pixels) to analyze trends, administer the Site, track users' movements around the Site, and gather demographic information. You can manage your cookie settings in your browser.
Tournament-related information:
Game Statistics: Results of your matches in our tournaments (rank, kills, damage, place), screenshots of summary screens (if required for confirmation).
Broadcasts and recordings: If you participate in tournaments, your game name and gameplay may be broadcast and/or recorded on our website, streaming platforms (Twitch, YouTube) or social media as part of tournament coverage.
3. How do we use your data?
  • We use the information collected for the following purposes:
  • Providing and managing the Services: Registering your team for tournaments, organizing and running tournaments, communicating with you regarding tournaments (rules, schedule, results, prize payouts).
  • Participant Verification: Confirming your PUBG Mobile ID, meeting tournament requirements (rank, region, age).
  • Site and Service Improvement: Analyzing usage to improve functionality, content and user experience.
  • Communication: Sending important notifications (rule changes, match reminders), responding to your inquiries. With your consent - sending marketing messages about upcoming tournaments and promotions.
  • Security and Monitoring: Detecting and preventing fraud, abuse, tournament violations, ensuring the security of our Site and Services.
  • Broadcasting and Marketing: Publishing tournament results, broadcasting gameplay (using your game name), promoting UcArena in marketing materials (game data and aliases only).
  • Fulfillment of legal obligations: Compliance with applicable laws, regulations, court decisions.
  • 4. Who do we share your information with?
  • We may disclose your information to a limited number of parties in the following cases:
  • Your team members: Your PUBG Mobile ID and game nickname will be visible to your team and organizers.
Other tournament participants: Your game nickname, team name and match results (public statistics of the tournament) may be available to other participants and spectators.
Broadcast partners: Your game nickname and gameplay are shared with streamers/commentators for broadcasting the tournament.
Service Providers (Data Processors): Companies that help us in our work (hosting, payment systems, analytics services, support, email distribution tools). They have access to the data they need to perform their functions and are obliged to protect it.
Legal and security requirements: If required by law, to respond to legal process, to protect our rights or property, or to prevent fraud/rules violations.
With your explicit consent: In other cases, we will only share your data with your explicit consent.
5. International Data Transfers
Our Site and servers may be located in different countries. If you are located outside the country where our servers are located, your information may be transferred, stored and processed in that country. The data protection laws in those countries may differ from those in your country. We take reasonable steps to protect your data in accordance with this Policy.
6. Data Protection
We implement reasonable organizational and technical security measures to protect your personal information from unauthorized access, use, alteration or destruction. However, no method of transmission over the Internet or method of electronic storage is absolutely secure, and we cannot guarantee absolute security.
7. Your rights (depending on your jurisdiction)
Depending on your location, you may have the following rights in relation to your data:
Right of access: Request a copy of your data.
Right to rectification: Requesting correction of inaccurate data.
Right to erasure (“Right to be forgotten”): Requesting the deletion of your data (subject to restrictions, for example if it is necessary for the performance of a contract or by law).
Right to restriction of processing: Request to restrict the processing of your data.
Right to data portability: Request to receive your data in a structured format.
Right to object: Objection to the processing of your data for direct marketing or on the basis of our legitimate interests.
Right to withdraw consent: If the processing is based on your consent, you can withdraw it (this will not affect the lawfulness of the processing prior to withdrawal).
Cookie management: Setting your browser to refuse cookies (this may affect the functionality of the website).
To exercise these rights, please contact us at the contacts listed in Section 10.
  • 8. Data Retention
  • We only retain your personal data for as long as is necessary for the purposes described in this Policy, including fulfillment of contractual obligations (e.g. prize fulfillment), legal/tax compliance, dispute resolution and security. Tournament participation data (game aliases, results) may be archived indefinitely as part of the tournament history on the Site.
  • 9. Children
  • Our Services are not intended for anyone under the age of 16 (or other age of majority in your jurisdiction, if higher). We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with data, please contact us. If we become aware that we have collected data from a child without verified parental consent, we will take steps to delete that information.
  • 10. Contacting us
  • If you have any questions, comments or requests regarding this Privacy Policy or your data, please contact us:
  • Data Protection Officer (DPO): support@ucarena.com
  • Email: support@ucarena.com
  • Mailing address: 8 Finance St, Central, Hong Kong. UCARENA Inc.
11. Changes to the Privacy Policy
We may update this Policy from time to time. We will notify you of any material changes by posting the new Policy on the Site with the updated effective date. We encourage you to periodically review this page. Your continued use of the Site and Services following the posting of changes constitutes your acceptance of the updated Policy.